There are plenty of different ways to understand how employees feel about your company, but one of the simplest and most effective is your Employee Net Promoter Score (eNPS). This metric is a quick measure of employee satisfaction and loyalty within your organization, and can be measured by just asking a simple question.
Regularly monitoring your Employee Net Promoter Score allows you to find out if employees like the way things are going and if they plan on sticking around. But how do you figure out your eNPS? In today’s article, we’ll provide you with all the details you need to know about Employee Net Promoter Scores and how Worklytics can help.
It might seem overly simple, but the first step of calculating your eNPS is asking your employees the question “"On a scale of 0 to 10, how likely are you to recommend our company as a place to work?" Based on their responses, employees are then categorized into three groups:
Once you’ve collected your responses, the next step is to subtract the percentage of detractors from the percentage of promoters. This is how your calculation may look:
% of Promoters - % of Detractors = eNPS
Your Employee Net Promoter Score can range from -100 to 100. A positive score indicates you have more promoters while a negative score indicates the opposite. This should give you a clear and broad picture of overall employee satisfaction.
Your Employee Net Promoter Score can give you an idea of the overall employee engagement and satisfaction in your organization. This is important for several reasons, including:
Your eNPS score is a good way to understand overall sentiment, but it doesn’t paint an incredibly detailed picture. Here are some tips to the most of your eNPS data:
Analyzing your Employee Net Promoter Score and acting on the insights can have real-world benefits for your organization. Let’s take a look at some examples of eNPS in action.
You can use eNPS to identify ways to improve employee engagement. For example, let’s say you’re a fully remote company send out your eNPS surveys and separate them by teams. You notice that one of your teams is significantly more dissatisfied than the others. Diving into your results, you may find this team is more isolated than others, making it difficult to feel engaged or connected to the company. You can then use this information to ensure these teams have collaboration tools and regular meetings scheduled, so they can connect with each other and their co-workers more often.
Using the right tools, you can organize your eNPS surveys by longevity in the company. For example, you may notice that your eNPS score among new hires is lower than those who have been with the company for longer. Diving into this feedback, you may find that they felt overwhelmed by the onboarding process and that they didn’t get resources they needed to succeed early on. You could then act on this information by revamping your onboarding, setting up regular check-ins with management, and providing more resources. This can lead to a better onboarding experience and a higher eNPS score for new hires.
eNPS can be a powerful way to monitor company culture. Let’s say a big part of your company culture is open communication and access to leadership. After you bought several new management positions, you notice eNPS has gone down and the feedback indicates that employees feel like they aren’t able to talk to management. Using this information, you can make sure management is trained in a culture of equitable communication, increase the number of 1:1 meetings, and have management reassure their teams that they’re open to feedback. This can improve morale, foster a culture of improvement, and bring eNPS scores back up.
If you want to make the most of your eNPS results, Worklytics can help. Worklytics helps you get valuable insights from your eNPS surveys using in-depth analytics. Get real-time data about employee sentiment and get actionable information to drive meaningful improvements that lead to increased engagement, satisfaction, and productivity. Interested in learning more about how Worklytics can make eNPS analytics easier? Book a demo today to get started.
