New Metrics

We all want our teams to succeed, and sometimes that drive leads us to step in more than we should. It starts with offering a bit of help here and there, but before long, it can snowball into over-involvement. So, how can you avoid crossing that line?

If you’re judging Manager Effectiveness based on eSat scores, you’re moving too slowly. eSat scores are lagging indicators of how it’s going. Here are 5 metrics that matter more than eSat scores if you're looking to more effectively lead your team.

Managers have a lot on their shoulders. That's why it's so important to understand which manager behaviors are driving results - and which aren't. In this driver analysis, we unpack what actions managers should take to improve team productivity & engagement.